Receive notifications by email
You can choose to receive notifications of the items you follow in your inbox. This way you can directly receive the latest notifications, without being logged into Viadesk.
At Account > Preferences you can set how many email notifications you wish to receive:
You can set this at once per five minutes, once per hour, once per four hours, once per day or never. If you do not want to receive the notification e-mail, choose ‘never’. By default, you receive a notification email every four hours, with the changes of the last four hours.