When you add an item to Viadesk, you automatically follow this item. This means that you will receive a notification when the item is edited. This could be a reaction of another member, or a new version of an item.
When you add one of the succeeding items, you automatically follow them:
For example, when you add a text, Follow this text is automatically checked in the Follow box.
When you react on a text which you don’t follow, Follow this text is automatically checked and you receive this notification:
If you do not want to react to a text, but do get notified of changes? You can check Follow this text at the Follow box. The notification You are following this text is displayed:
If you want to unfollow a text, you need to uncheck Follow this text. You are no longer following this text is displayed: