We would like to inform you of an upcoming change to our Viadesk platform that might affect your workflow. Starting November 1, we will no longer support drive mounting in Windows Explorer and other WebDAV clients. This change is guided by our commitment to enhance information security and address the declining reliability of the drive mounting feature. 

What is changing?

Previously, you could manage Viadesk folders from your local computer through a synchronized shared folder. This functionality will be discontinued. 

What are the alternatives?

• Drag-and-Drop: Easily organize your documents by dragging them directly into Viadesk from your desktop or file explorer.
• Bulk Upload: You can upload multiple documents at once using a ZIP file via our upload feature.
• Ask for other alternatives based on the way you use Webdav
   

Support during the transition

We understand this change may require adjustments in your workflow. To help, we are offering a three-month transition period, during which our support team will be available to assist you. They can help set up these new features and answer any questions. You can schedule a call by booking a time slot here: plan meeting.

For more details or questions, please read our FAQ below or contact our support team at +31 (0)20 305 76 60 or by email support@fellowdigitals.com. Thank you for your understanding and cooperation. We are here to support you every step of the way and are confident these changes will make your use of Viadesk safer and more efficient. 

FREQUENTLY ASKED QUESTIONS

General questions  

 

Why are you discontinuing the drive mounting functionality?

Fellow Digitals complies with the latest information security standards to ensure the security and integrity of your data. The technology behind drive mounting in Windows Explorer is aging and becoming less compatible with the continuous security improvements we implement in our platform. Over the past few years, almost all our customers have transitioned away from using the drive mount feature in Windows Explorer, opting instead for the drag-and-drop capabilities of our web app. Additionally, the drive mounting functionality has shown limited reliability due to the evolving nature of Microsoft Windows, which impacts the consistent performance of this feature.

 

When will this change take effect?

The drive mounting functionality will be discontinued starting November 1. We encourage you to explore alternative methods for managing files before this date. 

How will this change affect my daily workflow?

You will no longer be able to mount Viadesk intranet as a network drive in Windows Explorer and other WebDAV clients. This includes opening and saving documents directly from Windows Explorer. Instead, you will need to manage files through our web app in your browser. 

 

Technical questions

 

What security requirements are not being met by the current drive mounting software?

The existing software does not meet our latest security protocols, which are designed to safeguard your data against unauthorized access and potential data breaches.

Can I choose to keep the functionality and accept the security risks?  

Unfortunately, it is not possible for us to support this feature any longer. Maintaining this feature would lead to unreliable performance and potential disruptions in your workflow.

What are the alternatives for managing my files?

Use our drag-and-drop feature, bulk upload capability, or request direct access to edit Office documents within Viadesk. 

Will there be any downtime during the transition?

No, there will be no downtime. The functionality will cease on November 1, and you can disconnect the drive mounts at your convenience.

Usage questions

 

How do I upload files through the browser interface?

  1. Log in to Viadesk through your browser.

  2. Navigate to the desired folder and select the upload option. 

  3. You can drag files directly into the browser window, choose them manually, or upload them as a ZIP file for bulk processing.

  

Are there any file size limits when uploading through the browser?

The file size limit for uploads through the browser interface is 1 GB per document, the same as previously available through Windows Explorer.

 

Support and feedback  

 

What should I do if I encounter issues with the new upload method?

If you encounter any issues, please contact our support team at +31 (0)20 305 76 60 or support@fellowdigitals.com. We are here to assist you and ensure a smooth transition.

Can I provide feedback on this change? 

Absolutely! We encourage you to share your experience and suggestions with us through our dedicated feedback channels.

Will this change affect other features of the intranet platform?

No, this change is specific to the drive mounting feature. All other functionalities of the platform will continue to operate as usual.

 

Future updates

 

Are there plans to reintroduce similar functionality in the future?

We are continuously working to improve our platform and exploring alternatives to provide similar functionalities. If a new, secure, and reliable solution becomes available, we will consider reintroducing this functionality.

How can I stay updated on any future changes or updates to the platform?

Join our mailing list for regular updates or check the announcements section on our supportplatform.