Two-factor authentication provides an extra layer of security when logging in. In addition to entering your username and password, in a second step you also need to enter a code. This code is generated by an Authenticar App like Microsoft Authenticator App.
Installing Authenticator App
To activate two-factor authentication for your account, you must first install the Authenticator app on your phone. This is available for Android in the Google Play store and for iPhone and iPad in the App Store. After you've done that, go to the Viadesk platform.
Activate two-factor authentication with your Authenticator app.
Go to the platform where you want to log in (https://voorbeeld.viadesk.com)
Fill in your e-mail address and password and click on Login
A QR code will now be displayed (note: the following is an example, you cannot scan this code).
- To scan the correct code, first go to your own platform.
- Open the Authenticator app
- Click on the icon with the plus sign
- Choose 'Scan a barcode' to scan the QR code
- Scan the QR Code.
- In the Authenticator app, a code will appear with your email address underneath it
Below the scanned QR code on the screen, click Continue
In the next screen, enter the 6-digit code that the Google Authenticator app displays on your phone
Then click Continue
You have now set up two-factor authentication and are logged in. From now on, you must always enter the code from Authenticator when logging in as an additional security step.
Please note that the 6-digit code in the Authenticator app is always valid for one minute. After this minute, a new code will automatically appear. So if you spend more than a minute before using the code, you will get a new code that you can just use.